Code of Conduct: Parents & Visitors
At Bluecoat Primary Academy, we are deeply committed to fostering a welcoming and inclusive environment for all members of our school community. We value the partnership we share with you in ensuring the best possible experience for our children. In order to maintain a safe and positive atmosphere, it is important to share our expectations of the conduct we expect from everyone who visits or is part of our school. While we understand that sometimes situations can be challenging, it is crucial that we all treat each other with respect and kindness. Please see our Code of Conduct poster below which outlines our expectations. For further details on our Code of Conduct Policy, please click on our ‘policies’ webpage under the ‘Our Academy’ tab.
Complaints Procedure
From time to time, children, parents and others connected with the academy, will become aware of matters which will cause them concern. To ensure that all of these matters are resolved in an effective manner the Trust has adopted a complaints procedure.
The procedure was devised with the intention that it will:
- Usually be possible to resolve a matter in an informal manner.
- Be non-adversarial and provide confidentiality for all parties.
- Allow any forthcoming matters to be dealt with in a swift manner.
Our complaints procedure consists of the following three stages:
- Stage 1 – Informal Resolution
- Stage 2 – Formal
- Stage 3 – Appeal Formal Outcome – Panel Hearing
All complaints must be explored following these three stages.
How to make raise a concern or make a complaint
In the first instance, we would ask that parents and carers make an appointment with their child’s class teacher to attempt to resolve the problem in an informal discussion. If after meeting with your child’s teacher you feel that the issue remains unresolved, we ask that you make an appointment to meet with one of our Phase Leaders or a member of the Senior Leadership Team. If you feel that the complaint is of a formal nature, we ask that you make an appointment with the Deputy Head Teacher or Headteacher to discuss your concerns. Once a complaint has been received, we aim to resolve the matter promptly and ensure that a suitable outcome is reached.
The Academies Commitment
In line with our commitment to building a caring and supportive environment for staff, pupils, parents and visitors, we ask that all visitors behave in an appropriate manner when interacting with staff.
The academy is committed to listening to our parents, carers and children and their concerns. We will do our upmost to investigate your concerns/complaints and respond in a timely fashion. We may not always get it right every time, but we are always willing to listen and improve experiences for all community members.
Under no circumstances should staff be shouted at, sworn at, threatened or physically assaulted. Any such behaviour will result in reports being made to Nottingham Police and the Academy will exercise it’s legal right to refuse entry to the grounds and building.
Please use the complaint format below when making a stage 1, 2 or 3 complaint.
